Small businesses looking to take their phone game up a notch should look at VoIP plans. These digital voice communication platforms facilitate more complex communication within a business structure.
These plans allow an employee to forward their business phone calls to any phone line, whether a landline in the office, a business-provided smartphone or even a home phone number.
VoIP plans also open up possibilities for a virtual receptionist – on a small scale – or even a unified virtual call centre.
These VoIP services can also integrate neatly with Customer Relationship Management software that can offer additional automation and support, such as recording and robo dialling.