As a company, your back-end infrastructure is the core of your business. This is where data, security, transactions, connectivity and bandwidth (among others) are run. Hence, you want to be sure you understand what exactly your managed services provider is handling, and that your business operations are highly secured.
Therefore, you have to enter into a formal understanding with your managed services provider, and spell out the terms in a contract. This contract is known as a Service Level Agreement (SLA), and concisely defines the level of IT management and solutions the managed service provider will offer. Included in the SLA is a fee that the MSP will charge for providing the IT services over a finite period.
Outsourcing your managed services to a managed service provider removes the technical burden of your organisation from your shoulders.
Notably, the client company will be responsible for providing the IT equipment, while the MSP utilises, maintains and upgrades these for the company's benefit. Essentially, outsourcing your managed services to a managed service provider removes the technical burden of your organisation from your shoulders while providing you with the time and capacity to focus on business-oriented activities.