In 2016, the Paper Plus Group went to market with a Request for Proposal to refresh its hardware and upgrade its network. Paper Plus Group chief information officer Mandy Kennedy says the business, which has 113 stores nationwide, was facing problems with its aged technical infrastructure. Servers were coming to the end of life and their Spark network was being retired.
"The biggest pain point for a lot of store owners was the speed of the network, we were told it was impacting their business," she explains. After being shortlisted alongside the incumbent provider, Spark, Auckland-based Intellium Technology was selected to complete the work in early 2017.