Every business has an unseen dimension: shadow IT. Fortunately it only sounds menacing. In reality, it’s borne from the best of intentions – innovation among them.

Most IT professionals understand why shadow IT exists, but many have varying levels of tolerance for it. Some embrace it fully and bring it to light every chance they get, while others would rather see it cast into darkness for good.

To make peace with their shadow IT, organisations must understand its nuances, embracing its positives and converting its challenges into opportunities to innovate.